- Booking Procedure.
The Trust does not allow bookings to be made from year to year, but
contacts all the families known to it in October each year. Attempts
are then made to meet the demand. This is very difficult especially during
the school holiday periods. Families not tied to these periods are
encouraged to apply for other dates. Bookings are usually for one
week's duration only.
Booking are made on the understanding that the house will be made
available at the disposal of the families on the dates stated on the
Booking Form. If this is not possible through circumstances not under
the control of the Trust (e.g. fire theft damage etc.) all fees will be
refunded and the hirers will have no claim against the Trust.
A non-returnable deposit of 20% is required at the time of booking and
the balance becomes due 1 month prior to the commencement of the
- Who can use the houses?
The houses are normally only available to families with disabled
children under 21 years of age. However the Trust is permitted to allow
use by adult disabled and their carers when the houses are not booked
by families with disabled children, this is usually outside of the
school holiday periods.
The houses are available for use the whole year round. Harriet's House
and Giltar View are available from 2pm on Saturday until 10am the
following Saturday. The Wheelabout and Caerwen are available from 3pm.
These times must be adhered to allow the house to be prepared for the
- Arriving at the houses.
Families should make every effort to arrive at the time the house
becomes available, as they will be met by one of the Trust's
Housekeepers will who explain what equipment is available. If arrival
at the times stated is not possible for any reason families should
advise the Housekeeper as soon as possible as he/she will be waiting in
the house for them and there is no other way for the family to have
The Trust is unable to arrange Holiday Cancellation Insurance; families
are therefore requested to contact the Trust as soon as it becomes
apparent that a cancellation will be necessary. In the event of an
unavoidable cancellation the hiring fee, less the deposit, will be
refunded. Letting fees are kept to an absolute minimum but this policy
depends on maximum use of the houses and an early cancellation often
enables the house to be relet.
- Maximum Numbers Permitted to use each House.
Harriet's House 7
Giltar View 8
The Wheelabout 10
Plus a baby in each case. In the event of these numbers being exceeded
the Trust reserves the right to cancel the booking.
Only those named on the Booking Form should be staying in the house.
- Pets and Smoking.
No pets of any kind are allowed in the houses at any time.
Smoking is not allowed in any of the houses.
- Swimming Pool at The Wheelabout.
The rules for the use of the pool must be adhered to at all times.
These are prominently displayed in several places and are: -
Also the pool cover should be in place when the pool is not in use.
- When not in use all doors to the poolroom must be
kept locked at all times.
- Children using the pool must be supervised the
- No one, adult or child, may use the pool alone.
Caerwen has been provided as a holiday house for families with children
with autism and other learning disabilities. The Trust believes that a
safe, secure and low stimulus environment has been created but cannot
guarantee that it will be suitable for all children and its use is
entirely the responsibility of the families who use it.
All rubbish should be put out for collection at the times displayed in
the houses. Incontinence aids should be double bagged. There is an
Amenity Site at The Salterns on the way out of Tenby.
Any breakages should be reported and paid for. Should any of the
domestic or special equipment be faulty in any way this must be
reported to the Housekeepers promptly so that repairs can be effected
for the next family.
- Use of the Premises.
Charitable grants and donations and fund raising on the part of the
Trustees have provided the houses, and everything in them. Please use
what has been provided with care and leave the house as you found it.
The Trust cannot be held responsible for any accident, loss or damage,
which may be sustained, by any hirer, member of his/her party or their
property however caused.
Complaints not reported to the Trust or to the Housekeepers before
leaving the premises at the end of the hiring and subsequently
confirmed to the Trust by letter cannot be entertained.
- Everyone using the special equipment or any
other equipment available and the swimming pool is entirely responsible
for its safe and proper use so should be competent to use it properly
and safely before doing so.
- The Trustees reserve the right to refuse
future bookings to anyone who has not adhered to these conditions in